http://www.thecomputerwizards.org/index.cfm A place for various Computer Wizards to Blog about their favorite topics. en-us Sun, 05 Sep 2010 08:23:50 -0500 Fri, 18 Jul 2008 18:19:00 -0500 BlogCFC http://blogs.law.harvard.edu/tech/rss sid@thecomputerwizards.org sid@thecomputerwizards.org http://www.thecomputerwizards.org/index.cfm/2008/7/18/Windows-XP-SP3-Recovery-CD-for-your-machine <div style="font-size:12px;"> PC Magazine has a great article for creating your own "recovery cd" for your computer. You can view the article <a href="http://www.pcmag.com/print_article2/0,1217,a%253D229626,00.asp" target="_pcmag">here</a>.</div> [More] Microsoft Helpdesk & Tech Support Operating Systems Fri, 18 Jul 2008 18:19:00 -0500 http://www.thecomputerwizards.org/index.cfm/2008/7/18/Windows-XP-SP3-Recovery-CD-for-your-machine http://www.thecomputerwizards.org/index.cfm/2008/6/6/Helpdesk-Horror--Part-2 <div style="font-size:12px;"> As most of you know, I work as a Senior Developer, Senior Network Administrator, Exchange Server Admin, and many, many other hats. In this line of work, invariably, I end up doing "tech support" for my end users. Now, mind you, my end users are "highly educated" engineers and analysts...</div> [More] Helpdesk & Tech Support Fri, 06 Jun 2008 13:53:00 -0500 http://www.thecomputerwizards.org/index.cfm/2008/6/6/Helpdesk-Horror--Part-2 http://www.thecomputerwizards.org/index.cfm/2008/6/3/Helpdesk-Horror--Part-1 <div style="font-size:12px;"> Let's go WAAAAAAAAAAAAAAAAAAAAAAAY back to when I first started doing helpdesk support for a local ISP (for where I was living at the time). I finally convinced the owner of the company that we REALLY should upgrade our existing users to Netscape version 3 (we had been distributing version 1 to that point - that should tell you how long ago it was).</div> [More] Browsers Helpdesk & Tech Support Tue, 03 Jun 2008 21:21:00 -0500 http://www.thecomputerwizards.org/index.cfm/2008/6/3/Helpdesk-Horror--Part-1