Windows XP SP3 Recovery CD for your machine

Posted At : July 18, 2008 6:19 PM | Posted By : Sid Wing
Related Categories: Operating Systems,Helpdesk & Tech Support,Microsoft

PC Magazine has a great article for creating your own "recovery cd" for your computer. You can view the article here.

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Helpdesk Horror - Part 2

Posted At : June 6, 2008 1:53 PM | Posted By : Sid Wing
Related Categories: Helpdesk & Tech Support

As most of you know, I work as a Senior Developer, Senior Network Administrator, Exchange Server Admin, and many, many other hats.

In this line of work, invariably, I end up doing "tech support" for my end users. Now, mind you, my end users are "highly educated" engineers and analysts...

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Helpdesk Horror - Part 1

Posted At : June 3, 2008 9:21 PM | Posted By : Sid Wing
Related Categories: Browsers,Helpdesk & Tech Support

Let's go WAAAAAAAAAAAAAAAAAAAAAAAY back to when I first started doing helpdesk support for a local ISP (for where I was living at the time).

I finally convinced the owner of the company that we REALLY should upgrade our existing users to Netscape version 3 (we had been distributing version 1 to that point - that should tell you how long ago it was).

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