As most of you know, I work as a Senior Developer, Senior Network Administrator, Exchange Server Admin, and many, many other hats.

In this line of work, invariably, I end up doing "tech support" for my end users. Now, mind you, my end users are "highly educated" engineers and analysts...

As most people in my line of work are aware, End Users do NOT like CHANGES! Recently, the company I work for decided to go from a "hosted e-mail" solution to an "in-house" Exchange 2007 solution for handling e-mail... THIS WAS CHANGE IN A DRASTIC WAY!

As expected, there were MULTIPLE issues with end users when this change was thrust upon them... and while many of the issues were sincere and easily solved - the one that QUICKLY became the MOST annoying was the issue of NAMES...

On our network, users login with the REAL first and last names that they provided to our HR department when they joined the company... However, previous to the Exchange roll-out, many of them had e-mail addresses that didn't quite match-up to that information. This creates a conundrum when Exchange is deployed, because it AUTOMATICALLY uses the user's login information to generate their "new" e-mail address.

Long and the short of it is that I had a plethera of requests for e-mail aliases (for those who don't know - this is basically a second e-mail address for the same user). Things like "My name is Vincent, but everyone knows me as Butch..." DON'T ASK! So I have spent a few weeks after the change-over creating these aliases. This brings on a flurry of questions like "Well since my e-mail address is now Butch - do I log into the network as Butch too???" Suffice it to say I am a bit fed up with nicknames for people and with dealing with people (that are SUPPOSED to be highly educated) coming in with some of the SILLIEST questions...

True Life Example:

The user calls the Helpdesk line and tells the Tech that while his name is Richard - his e-mail address has always been "Rich" - so could we please dump all his "Rich" e-mails into his "Richard Account"...

My Helpdesk tech explains to him that he really doesn't HAVE a "Rich" account to "dump into" his Richard account but that if he would e-mail ME, I could create the additional "Rich" e-mail alias for him...

After five minutes of trying to explain this to the user (a Senior Engineer) - the end user agrees to e-mail ME with the request...

About a minute later, I receive the e-mail request... Sort of... The user had placed the entire body of his request message in the SUBJECT LINE of the e-mail... So... After much scrolling through the narrow subject line I finally get to read the whole request (copy and pasted it into a text document). This from a SENIOR ENGINEER. In this day and age there are just some things that should have been learned about basic Internet skills - like the difference between the SUBJECT line of an e-mail and the actual message BODY itself... It's just NOT ROCKET SCIENCE (sly reference to my OTHER blog).

Sid Wing
Senior Application Developer
Chief Computer Cook and Bottlewasher